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Agentic AI poised to transform travel planning: McKinsey

Published on 19/12/2025 12:20 PM

For a lot of people who travel, planning a journey is a mixed sort of experience.

On one hand, thinking of a place to go is thrilling but on the other, the entire procedure of arranging flights, accommodation, transfers and excursions feels scattered and laborious.

The latest report of McKinsey anticipates that the rise of agentic artificial intelligence (AI) may lead to an absolute transformation of this very experience by the elimination of the majority of the barriers that the customers connect with travel planning and execution.

From a consumer perspective, agentic AI is a promise of a complete turning around from the manually handled travel logistics of late to the ones that are being managed by the intelligentsia of digital agents who are capable of acting on one's behalf.

A person traveling could simply put forth a basic desire which would be something like a week-long family holiday with a certain budget limit, and then the AI agent would prepare a detailed itinerary, check the different options, make reservations, and alter the plans in real-time if there are any interruptions, ANI cited the report.

AI agents could keep an eye on the trips all the time and instantly book new flights, change hotel stays or transport without the traveler having to queue or go through several customer-service channels.

The McKinsey Report points out that travel is very personal and emotional, thus the customers want experiences that resonate with their tastes and values.

On the other hand, the document mentions that consumers might still be a little tentative when it comes to relying entirely on agentic AI.

The factors of trust, transparency, and data security are still of utmost importance, particularly in the scenario where an AI system is processing payments, dealing with personal information, or making reservations for expensive items or services.

In the not-too-distant future, when agentic AI becomes more advanced, clients will be able to count on a travel experience that is characterized by a reduction in system management and an increase in enjoyment of the journey.