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Union Finance Minister Nirmala Sitharaman on Wednesday (July 9) criticised the non-banking financial companies (NBFCs), urging them to adopt fair lending practices and humane recovery methods addressing industry leaders at the NBFC Conclave 2025.

Highlighting concerns over rising complaints, she said recovery processes must operate within the bounds of humanity and regulation. The minister also said that NBFC interest rates should be reasonable, and all charges must be clearly and transparently communicated to customers.

The FM underlined the critical role of NBFCs in India’s journey toward becoming a developed nation by 2047. "They are vital to sectors ranging from agriculture and small businesses to middle-income households," she said.

“Whether it’s a farmer, a micro-entrepreneur, or a middle-class family, NBFCs serve as essential credit providers,” she noted.

Given global economic uncertainties, Sitharaman stressed the need for NBFCs to strengthen risk management and liquidity oversight. She added that all lending decisions must be based on the borrower’s actual need and repayment capacity.

Outlining the government’s roadmap for NBFCs, the Finance Minister presented a series of long-term policy goals, here key highlights of her speech:

She proposed the development of digital co-lending platforms, common onboarding standards, and interoperable systems to improve efficiency and customer experience.

Sitharaman also urged the industry to pass these benefits on to end consumers, especially small borrowers.

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