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Intellect Design launches AI-powered banking platform to make services simplerIntellect Design Arena has launched an AI-powered banking platform designed to help banks offer simpler, multilingual and more accessible services to retail and SME customers.By Navneet Singh  February 18, 2026, 11:18:46 PM IST (Published)2 Min ReadIntellect Design Arena Ltd on Wednesday (February 18) announced the launch of its eMACH.ai AI-First Banking platform at the India AI Impact Summit 2026 in New Delhi.

According to an exchange filing, the platform is designed to support inclusive banking and features 550 domain-aware agents across lending, trade, payments, treasury, wealth management, banking operations, customer service and grievance management.

The company said the AI-First Banking ecosystem aims to help banks integrate services more seamlessly into customers’ daily lives.

Arun Jain, Chairman and Managing Director of Intellect Design Arena, said, “We at Intellect are proud to offer an AI-first banking ecosystem that enables banks to accelerate innovation through first-principles thinking, keeping the needs of the common man at the heart of our design.”

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“By being multilingual and based on a natural language experience, our ecosystem reaches the common man and democratises banking innovation, making it accessible to even remote banking customers. By embedding compliance into its DNA, Intellect is enabling Indian banks to transform their cost structures while delivering human-centric, auditable and resilient AI outcomes at scale,” he added.

The ecosystem is built on five strategic foundations, with Natural Language Experience (NLX) at its core. NLX allows users to interact with technology using spoken or written language instead of code or menu-driven commands. The company said this approach helps address barriers related to language, literacy and technology when serving retail and SME customers.

In a banking context, the platform enables customers to ask questions, raise service requests or make investments using voice or text across devices. It is designed to provide solutions, advice and recommendations based on user profiles, priorities, government schemes, regulatory guidelines and available banking products.

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The company added that the platform’s financial knowledge capabilities are available round the clock.

Shares of Intellect Design Arena Ltd closed at ₹700.60 on the NSE, down ₹1.90, or 0.27%, on the day.Continue ReadingTagsArtificial IntelligenceBankIntellect Design Arena